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EN VECKA SENARE

2013-08-30
Det blir bättre!Exakt NU för exakt en vecka sedan tog livet en helt oväntad vändning.
En härlig, solig, glad sensommarkväll skulle spenderas på dinnerdejt med Mattias, i Roger & Sofies sällskap.
Istället förvandlades kvällen och efterföljande tid till en morfinstinn mardröm, tack vare en cykel, en väska och tidsbrist.
Det hade jag aldrig kunnat vänta mig, jag som just börjat på ny arbetsplats och samtidigt skulle avsluta min Mastersutbildning.
Efter sommarens sjukskrivning var jag på väg uppåt, framåt igen! Och sedan…tvärstopp i dubbel bemärkelse.
Nu har det gått en vecka och jag tänker fortfarande att jag har haft änglavakt.
Trots att käken är av, jag är svullen och sårig och trots att jag har förlorat nästan hälften av mina tänder så är jag ändå glad och jäkligt tacksam!
Omfattande käkkirurgi och lång återhämtningsprocess i all ära, …men det kunde varit värre!
Mitt i den misär som vi befunnit oss i under denna första vecka finns det ändå ljus, mod och hopp.
Utan dig, MATTIAS, och er Birgit, Linda, Sofie, Tina, Robin,  Nicole, Lars, Kerstin, Sofie & Roger, Sara, Azi och alla ni andra, så hade jag inte känt mig så stärkt, så energifylld och så optimistisk.
Så TACK!
Ni lyfter mig. Oss!
Det är ovärderligt.
Ni gör att det blir bättre.
Och det blir det!
Bättre! <3
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  30. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications, there are plenty of
    excellent customer support…
    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way
    to provide affordable but reliable service to your
    clients. Whether for voice or non-voice applications, there
    are plenty of excellent customer support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing?

    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out its
    frontline operations to contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing,
    customer service should already be in play during a company’s first day, as
    they are the group that comes into direct contact
    with clients.
    The main goal of customer support is to keep customers happy by attending to their needs and
    responding to their questions. However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever
    the customer needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and
    experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have
    leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent from
    all over the world. At the same time, companies that
    outsource customer support enjoy reduced payroll without sacrificing
    service quality. Other benefits of outsourcing include:

    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to
    scaling the business. Overseeing the day-to-day operations can already take much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer
    service, many customers will express their satisfaction in getting
    their voices heard. If customer service companies and
    their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead
    to longer retention and a significantly higher
    customer lifetime value (CLV). This isn’t to say
    a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent level of
    service. Providing a highly specialized, dedicated team of professionals from day
    one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer
    service to the top 10 most prominent ones in 2022. We’ll also provide
    a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support
    to startup companies. Over the years, the company has grown big and is confident enough to provide both enterprise
    and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting
    companies in various support areas. This includes Omnichannel
    Customer Support, Technical & IT Support, Content Moderation, CX Consulting
    Services, Back Office Support, Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents, in-house training,
    and equipment to help its clients boost their productivity from day
    one. Now it’s one of the top customer service companies in the US
    and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to
    businesses sharing the same philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific
    needs. This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and
    their skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support
    outsourced to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its
    way to the top and was one of the first BPOs to open multiple locations.

    In 2021, the Sitel Group acquired Sykes to widen its reach and increase its capacity.

    Sykes is one of the top 10 service companies and leading service providers of demand
    generation and customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services:
    outsourcing, customer experience, service to sales, digital transformation,
    and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its
    clients’ home countries.
    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and
    Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying
    a personal touch to customer care. The company is
    now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations
    include the UK, Romania, Turkey, and South Africa.

    Pros:
    Ascensos is more nearshore than an offshore support center, so location and
    time zone differences aren’t as pronounced as operations in Asia and South
    America.
    Companies that outsource customer service to Ascensos value the fact that it
    supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among
    its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will
    individually respond to requests for quotes, the prices of this outsourcing
    customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry,
    Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as
    finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider. It operates in 80 countries and employs more than 330,000 agents
    speaking over 265 languages and deservedly belongs
    to a league of good customer service companies.
    You won’t find it difficult to get support in the language and
    location you require.
    Clients also appreciate the company’s expertise in providing
    omnichannel solutions.
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience (CX) solutions to
    some of today’s major global brands. In addition, the company offers contact center and BPO services, omnichannel and multilingual support,
    software development, CX innovation, quality assurance (QA), and
    infrastructure outsourcing. VXI employs more than 35,000 workers in 43 countries throughout North America, Asia,
    Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX
    and employee experience (EX) pain points and take their customer service systems
    to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients
    can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.

    This strategy also lets them provide 24-hour customer support outsourcing solutions within the
    client’s time zone. In addition, InfluX creates specialized customer
    experiences that reflect the client’s vision, voice, and
    values.
    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched
    time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer
    flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents
    with experience in multiple industries. Skycom also offers a full range of services,
    including business process outsourcing, telemarketing and sales,
    customer support, and healthcare. With more
    than 15 years of experience, Skycom also employs over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance differences.

    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance,
    retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.

    This means company-provided support agents are
    more sensitive in detecting changes in the customer’s voice
    or tone. As a result, they can respond to these changes to defuse any
    tension and lead the customer into a more positive
    mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across
    four countries. It handles customer service duties over the
    phone, email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital
    CX innovators. In particular, it designs and produces next-generation digital solutions for brands
    all over the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology, travel,
    hospitality, automotive, healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer
    top-tier customer support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative
    called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers
    from its offices to complete various service projects across its many host
    countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across
    the USA. It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed customer service experiences.

    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs,
    which is why clients want to outsource customer service small business really
    needs.
    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and
    others.
    Arise also focuses its employment on local talent, hiring residents of the U.S., UK,
    and Canada. This means stable employment for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support
    outsourcing needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers who can close
    deals? Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer
    support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology
    throughout the various stages, try the best companies
    for customer service. These largest outsourcing companies not only supply
    the best talent, but also the best equipment
    and training to prepare them.

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